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Application support and maintenance

Make ensure your applications and integrations are always running smoothly, staying up-to-date, and remaining secure to meet both user expectations and the latest technology standards. Our round-the-clock support covers consulting, upgrades, penetration testing, and disaster recovery. By maintaining IT stability and adapting developments to evolving needs, we ensure your agreements reflect these changes. 

Application management

  • Management: We offer management services to ensure that your applications and integrations are operational, continuously updates, and upgraded according to user expectations, technology advancements, and security requirements. 
  • Support: We provide support services to ensure you get the help you need when you need it. This can include consulting, assistance with upgrades, penetration testing, disaster recovery and more. Our support center operates 24/7. 
  • Security testing: We offer systematic security services. Working with agile development while complying with regulations such as Schrems II and GDPR requires ongoing periodic testing. Redpill Linpro assists with one-time or continuous testing of applications and platforms. This approach ensures the continuous delivery of more secure solutions that meet public and internal requirements.

Maintenance and development

Maintenance is about preserving the intended functionality of the IT solution, while the purpose of development is to adapt the IT solution to new and changing needs. 

Maintenance requirements tend to be relatively stable over time, whereas development needs are significantly driven by changes in the marked, organisations, legalisation and other conditions, leading to considerable variation over time. This variability should also be reflected in the agreement structure. 

The best way to address the diversity in application management is through a combination of different processes and methods tailored to the nature of various tasks. An effective methodological mix include processes for service management and Application Management in ITIL, project execution methodology according to Difi`s project guide and Prince2, as well as agile development methodologies like Scrum.

Preben Hassing

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